Welcome to the website of the Hotel Zur Tenne. Our website is designed to provide you with information about our company, present our services and give you an opportunity to make bookings at our hotel or purchase vouchers for services offered at our hotel. With this Privacy Notice we would like to explain how we use your personal data and your choices and rights in respect of how your data is collected and used.
This website is operated by the Hotel Zur Tenne (“Hotel Zur Tenne”, “us”, “we”). Further details can be found in the imprint.
1. Collection and usage of data
1.1 When visiting our website, our web servers temporarily record technical details of the device used to access our website, such as the browser type used, the operating system installed and device settings. In addition, we record your IP address and, if you have accessed our website from a device such as a mobile telephone, the Unique Device Identifier of your device. Further, our Web server collects certain data that is automatically transmitted by your Web browser.
This data includes
- the name of your Internet service provider,
- the address of the website from which you have visited our site,
- the sub-page of the Hotel Zur Tenne website you have visited and
- the date and length of your visit.
1.2 Our website is an informational platform that we would like to use to answer your enquiries. In order to make contact requests more personal, you have the option of providing your name, address and email address via the contact form. Of course, providing just your email is sufficient for us to answer your inquiries.
1.3 If you place orders or bookings via our website or otherwise (e.g. by telephone), we will generally record personal information such as your name and address and possibly your desired delivery address, email address, telephone number, credit card number and bank details as part of the order process. If you set up a customer account, we will also ask you to create a password of your choice.
1.4 During your stay, we also store other data such as information about invoices in our restaurants or wellness stays as well as your feedback and wishes.
2. Purposes for which we use your data
We use your data to enable you to visit our website (connection setup) and to create anonymous usage statistics based on the automatically transmitted data (see section 1.1), which enable us to track the use of our website and to tailor it to your needs and target group.(1) In addition, we process personal data in order to answer your contact inquiries, to process orders or bookings and to tailor our services to your wishes. Furthermore, we provide you with access to our media database if you have requested it.(2) Where required, we may also use your personal data in order to enforce our or third party rights.(3)
We also use your personal data for marketing our services to you (such as sending brochures).(4) With your consent we will also send you e-mail newsletters.(5)
3. Disclosure of data to third parties
3.1 We transmit personal data collected in connection with the handling of orders and bookings to service providers who help us process your orders and bookings. In particular, this pertains to providers of credit card billing services, insofar as it is necessary to transmit the data for the purpose of payment processing. We work with the following companies in this regard: American Express International Inc. NL Deutschland, Theodor-Heuss-Allee 112, 60486 Frankfurt am Main, Germany (for AMEX cards); SIX Payment Services (Europe) S.A., Zweigniederlassung Deutschland, Dreieichstrasse 59, 60594 Frankfurt am Main, Germany (für Visa, MasterCard, Diners/Discover Card, JCB, CUP, Maestro and VPay cards).
3.2 When requesting our newsletters, your personal data may be transferred to one of our sister companies (Hotel Bayerischer Hof, Weinhandlung Gebrüder Volkhardt), if you have given consent.
4.1 Cookies are small and often encrypted text files that are stored in your browser directory. Cookies make it possible to identify you as a specific customer and to store both your personal preferences when using our website and technical information. The main benefit for you is that you do not have to enter the information contained in the cookies every time you visit our website. Cookies do not necessarily contain or reveal personal information. If, however, you enter personal information on our website, this may be associated with the data stored in the cookies. Operators of other websites, however, have no access to these files.
4.2 We also use Google Analytics on our website. This is a Web analysis service offered by Google Inc. that enables the generation of detailed statistics on website traffic and its sources. We use Google Analytics solely for statistical purposes, such as in order to track how many users have clicked on a particular item of product information. Google Analytics is based on cookies and records information about your use of our website including your IP address. To prevent users being identified by their IP addresses, we use a special code to ensure that your IP address is recorded solely in truncated and therefore anonymised form. It is no longer possible to identify individual users with this truncated IP address. The information recorded by Google Analytics is transmitted to Google Inc. based in the United States. Google is self-certified under the Privacy Shield to provide an adequate protection of your personal data under EU law. You can prevent that data is collected and transferred to Google Inc. by downloading and installing the plug-in available at the following link: tools.google.com/dlpage/gaoptout.
5. Retention of data
We only store personal data for as long as it is necessary for the provision of the services you require.
5.1 Data collected while browsing our website and which may be legally considered personal data (such as the complete IP address) will be stored for a period of time of 14 days unless an exceptional event, such as after a hacker attack, requires a longer period of storage.
5.2 Personal data arising from a booking will be stored for the duration of maximum 10 years. In the case of a membership for the use of the Tenne Spa, personal data will be saved until the end of the membership. Afterwards, the Spa membership agreements will be stored for 10 years. If you subscribe to a newsletter, corresponding data will be stored at least until you unsubscribe.
5.3 Data without personal references can be stored permanently.
6. Your rights
6.1 If you wish to view, delete, update or limit your personal data that we have collected via our website, you can contact us at any time by email or phone. You will find our contact details at the end of this Privacy Notice and in our legal notice. The same applies if you have any questions about the data we hold about you or the use thereof.
6.2 If you wish to have your data deleted, it will be erased immediately from our system unless we are obliged to continue storing it to comply with statutory retention periods. Under such circumstances, we will ensure that your data is prevented from being used for other purposes.
6.3 In addition, you may contact us at any time and object to the processing of personal data concerning you in justified cases. This applies in particular to the collection of your data for the statistical recording of our web users by Google Analytics as well as for advertising purposes.
6.4. If you have given consent to your personal data being used for advertising purposes, you may withdraw this consent at any time with future effect.
7. Links to other websites
Our website contains links to websites that are operated by third-party providers, including links to social networks such as Facebook, Twitter and Pinterest. This Privacy Notice does not apply to the collection, processing and use of personal data by such third parties. Please note that we are unable to accept any responsibility for the content of third-party websites or for their compliance with data protection requirements. We therefore recommend that you consult their data protection guidelines.
8. Amendments to this Privacy Notice
In the event of changes to the content of this Privacy Notice, the amendments will be published on this page. To ensure that you are always aware of the information we collect and how we use it, we will also make older versions of this Privacy Notice available here, indicating their respective terms of validity.
Should you have any questions about this Privacy Notice or our use of your personal data, please do not hesitate to contact the Hotel Zur Tenne directly in writing or via e-mail (firstname.lastname@example.org). You also have the option of contacting the responsible data protection agency. For the Hotel Zur Tenne, this is the Austrian Data Protection Authority (dsb) (https://www.data-protection-authority.gv.at/).
Last updated: 8 May, 2018
1) Legal basis is Art. 6 (1) f) of the General Data Protection Regulation (in the following: GDPR).
2) Legal basis is Art. 6 (1) a) or b) GDPR.
3) Legal basis is Art. 6 (1) f) GDPR.
4) Legal basis is Art. 6 (1) f) GDPR.
5) Legal basis is Art. 6 (1) a) GDPR.